IMPORTANT CORONAVIRUS INFORMATION - PLEASE READ
IMPORTANT UPDATE 5 JANUARY 2021 – WE REMAIN OPEN BUT CANNOT OFFER A FULL RANGE OF SERVICES!
We are open for appointments and surgeries, but are not able to perform routine health checks or vaccinations (other than puppies and kittens) and any other routine matters such as nail clips and anal gland expression unless they are causing a welfare issue for your pet.
We are still operating a strict social distancing and ‘closed door’ policy.
At the moment, no clients are allowed into the practice with their pets.
We know it is frustrating that you are not able to come into the practice with your pets, but we would be grateful if you could please respect our new ways of working.
Given the winter weather, you can park outside the front door and telephone us from your car. We will come out to collect your pet as soon as possible, but please stay warm and wait in the car! If there is no space outside the practice when you arrive, please park in our car park or on the road and telephone us from there. You can then move your car to outside the practice when space becomes available, or let us know where you are if not.
We will take a detailed history over the phone to ensure that we get as much information about your pet as possible.
For minor concerns, we are still happy to consult by telephone if you prefer not to visit us, but bear in mind that our phone lines get a bit crazy.
Our business hours are currently 08.30- 17.30.
Lunch time closing
We are able to dispense all our usual medications and there is no need to stockpile medications as we are not aware of any shortages.
All medications, flea and worm treatments and food must please be pre-ordered and paid for over the phone.
For all payments generally we would appreciate payment over the phone where possible, or card payments rather than cash if you can.
Thank you for your ongoing understanding and patience. We look forward to seeing you and hope that we can get back to normal soon.
Stay well, stay sane, and this too will pass!
Duncan and the whole team at Roborough Vets