We are pleased to be able to let you know that we are now open again for all appointments and surgeries, but we are still operating a strict social distancing and ‘closed door’ policy. 

We very much look forward to welcoming you back to the practice, but we would be grateful if you could please respect our new ways of working.

At the moment, only one client will be allowed in to the practice with their pet.

Please can you ensure that if you come into the practice with your pet that you are wearing a face mask. We will also be wearing protective equipment and facemasks too.

If you would rather drop your pet off and wait in the car or outside, that is also possible. If you do not have a facemask or some type, we will not be able to let you in to the practice.

When you do enter the practice, we have a one-way system in operation so that you will use a different door to go in and out. When you arrive, please come to the front door as usual but please phone or knock on the door when you arrive for your appointment and we will come outside when we’re ready to let you in. We will strive to be as prompt as possible, but please note that sometimes appointments may take a little longer than usual given the new ways of working. Please bear in mind that you can park right in front of our entrance if that is easier.

• Please maintain 2 metre social distancing at all times.
• Please tell us when you book your appointment if any household member is suffering from Covid 19.
• For routine surgeries, we will email consent forms to you for completion prior to your appointment.

Telephone consultations

For minor concerns, we are still happy to consult by telephone if you prefer not to visit us, but bear in mind that our phone lines get a bit crazy.

Opening hours

Our business hours revert to 08.30- 18.00 but the last slot will be 17.30 to give us time to deep clean.

Medications

We are able to dispense all our usual medications and there is no need to stockpile medications as we are not aware of any shortages.

All medications, flea and worm treatments and food must please be pre-ordered and paid for over the phone.

Payment

For all payments generally we would appreciate payment over the phone where possible, or card payments rather than cash if you can.

Thank you…

Thank you for your ongoing understanding and patience. We look forward to seeing you and hope that we can get back to normal soon.

Stay well, stay sane, and this too will pass!

Best wishes

Duncan and the whole team at Roborough Vets